Q&A

When will the product be shipped

At NOT JUST YET, we carefully inspect each item after receiving your order and then ship it from overseas. Therefore, after confirming your payment,Within 3-10 business daysWe will ship it to you.
(Average delivery time is 7 days from dispatch)
However, depending on the availability of goods and the inspection process, there may be unavoidable delays in shipping.

Is there a shipping charge

Shipping within Japan: For purchases under 20,000 yen, a shipping fee of 800 yen will be charged. Shipping is free for purchases of 20,000 yen or more.

Shipping to all countries other than Japan is ¥3,000 for orders under ¥30,000, and free for orders of ¥30,000 or more.

Can I exchange the product

We do not accept changes to size or color, or exchanges for other products, due to customer preference. Thank you for your understanding.

In the unlikely event that you receive a defective product, we will arrange for a return or exchange. We apologize for the inconvenience, but please contact us via the inquiry form within 3 days of receiving the product.

*Please attach photos showing the defective area.

*Please note that if, after reviewing the photos you send us, we determine that the fraying, damage, etc., does not affect wearability, we will not accept returns or exchanges for reasons of product defects.

*Please note that if an exchange is not possible due to sales conditions, we may offer a refund instead.

We kindly ask for your understanding.