Cancellation, Returns, Exchanges, and Defective Products

We conduct a final product inspection before packing and shipping, but in the unlikely event that you receive a defective product or a product different from what you ordered, please check the notes regarding missing items and returns/exchanges listed below and contact us by email.

Cancellation (cancellation of order)

1. Due to our overseas sourcing arrangements, orders are shipped immediately after payment is received, therefore, cancellations are generally not accepted.

Product Returns and Exchanges

1. We do not accept exchanges due to customer reasons (e.g., ordering the wrong item, incorrect size, or the item not matching expectations).
2. Customers wishing to return an item should contact us via email, stating the reason for the return or exchange. After receiving your inquiry, we will provide instructions on how to return the item. However, we cannot accept returns or exchanges in any of the following cases. Please understand this in advance. Please note that the customer is responsible for the shipping costs for returns and exchanges.

• Products that have been received more than 4 days ago (including the arrival date)
• If you do not return the product within 5 days after approval of the return/exchange:
• Products that, according to our standards, have been used, altered, washed, or dry-cleaned, or products with missing accessories or tags.
• Products that have acquired odors, stains, or scratches while in the customer's possession.
• If you return the product using a method other than the one specified by our company
• Underwear, swimwear, accessories, and other products that come into direct contact with the skin without the need for underwear or other undergarments.

 

If the delivered product is defective or incorrect,

1. We will handle your request by accepting a return or exchanging the product. Please contact us by email. Inquiry ConfirmationOnce completed, we will provide you with instructions on how to return or exchange the item. However, please note that we may not be able to accept returns or exchanges if any of the following conditions apply. Please be aware that we will cover the shipping costs for returns and exchanges.

• Products that have been received more than 4 days ago (including the arrival date)

• If you do not return the product within 5 days after approval of the return/exchange:

• Products that, according to our standards, have been used, altered, washed, or dry-cleaned, or products with missing accessories or tags.

• Products that have acquired odors, stains, or scratches while in the customer's possession.

• If you return the product using a method other than the one specified by our company

• If it is determined to be within the range of individual product variations.
• Minor marks from the manufacturing process (things that will come off with washing)
• Regarding loose threads (finishing off threads)
• Regarding loose threads on the product, as long as pulling on the loose threads does not cause holes or other damage, there is no problem with the product itself. Please cut off the loose threads with scissors before use.
• If you suspect a defect such as a hole, please contact us by email, attaching images.
  

1. EMAIL:

notjustyet.store@gmail.com

    Available 24 hours a day (→We usually reply within 24 hours.)

  If you contact us on weekends, holidays, or after 6 PM, we will reply on the next business day.

2.  Online Customer Service

   Reception hours: (Monday to Friday) 9:00 AM to 6:00 PM